Dec 31/19 - Important Updates to Goertzen Massage Therapy

2019 Review, Intake Forms, Appointment Reminders, Online Booking

I hope everyone is enjoying the holiday season. What a year 2019 has been, and it’s all thanks to you!

You’ve trusted me with your health over the course of 970 appointments, you’ve spent 859 hands-on hours with me, and you voted for me in not 1, but 2 Readers’ Choice Awards!!

You stuck it out through the construction and saw the growth of the office into the new treatment space (it’s hard to believe that was only in January, it feels like we’ve been in the new space forever!) 

And most important, the support and words of encouragement from you when I started teaching gave me the courage to challenge myself with something new that I ended up really enjoying (more than I ever imagined I would.) 

Now for the important updates....

I will be switching systems that I use for scheduling, invoicing, and record keeping in 2020. I will also be going paperless (or rather, mostly paperless).

What does this mean for you? 

Intake Forms: Everyone will need to complete new intake paperwork (health history, contact info, etc). You should receive an email before your first appointment of 2020 with a link to complete the required forms. If you don't complete this ahead of time, or if you have any questions, please arrive about 10 minutes early to your first appointment of the year to complete it at the office. 

You may wonder, "Why do I need to do this if you already have this information?" Well, the reason is that I will be switching to online charting instead of paper charting which means all information needs to be current and up-to-date in your online file.

**It is required by law that I update your health history every year, regardless, so it's a good opportunity to ensure everything is up-to-date with your health and contact information.**

Appointment reminders/confirmations: Currently, all appointment reminders are sent from a program called ClinicSense. Going forward, you will receive appointment reminders and booking confirmations from a program called SoapVault. Please be aware that they will look a little different and will be coming from a different email address/phone number. Be sure to keep an eye on your junk mail and, if necessary, add the address to your contacts to be sure you receive all future communication.

Online booking: Online booking will still be available but the process will look different. As soon as everything is up and running I will post a new tutorial video on facebook and instagram. (If you don't already, please be sure to 'like' the facebook page, important updates and communications are posted here, as well as any last minute cancellations.) Please be patient as the online booking may not be available for the first few days in January.

Phew, that's it. I know that is a lot of information. Thank you so much for taking the time to read through everything and be patient with me as I make the transition to the new program. Please reach out if you have any questions. 

I can't wait to spend 2020 with all of you!