Cancellation / No-Show Policy

Missed appointments are costly and prevent other patients from receiving the treatment they need. If you need to cancel or change your scheduled appointment, please cancel your appointment 24 hours in advance. There is often a cancellation list and, with enough notice, appointments can be offered to someone else that is waiting and in need of treatment.

Missed appointments with less than 24 hours notice and no-show appointments will be charged 50% of the appointment fee. This amount must be settled prior to your next scheduled massage therapy appointment. No exceptions. 

If subsequent no shows or last minute cancellations occur, the massage therapist reserves the right to require and collect a non-refundable deposit of 100% of the service fee upon booking.

As a courtesy, automated email and/or text reminders are sent to you in advance of your appointment to remind you, if you have provided that contact information. However, this is a courtesy service and it is still your responsibility to attend your scheduled appointment in the event that the automated reminders are unsuccessful. 

If you were redeeming a gift certificate to pay for the appointment, it will be considered used and no longer valid.

Thank you for your understanding and cooperation.