Cancellation / No-Show Policy

We understand that unanticipated events can occasionally disrupt your schedule. In our commitment to fairness to all patients and respect for your massage therapist’s time, we ask that you provide at least 24 hours’ notice if you need to cancel or change your scheduled appointment, including changes to appointment duration. 

Changes to appointments with less than 24 hours notice, including cancellations, rescheduling, changes to appointment duration, and no-show appointments will be charged the full appointment fee. This fee will automatically be charged to the credit card on file. This amount must be paid prior to booking your next massage therapy appointment. Failure to provide prompt payment will result in all future appointments being cancelled until the payment is made in full. Patients must have a valid credit card on file.  There are no exceptions to our credit card and cancellation policy. The cancellation fee cannot be billed to extended health insurance. 

If subsequent no shows or last minute cancellations occur, the massage therapist reserves the right to a) require and collect a non-refundable deposit of 100% of the service fee upon booking, b) disable patients online booking privileges and/or c) discharge the patient for not complying with clinic policies. These measures help ensure that appointment times are used effectively and remain available to patients who are ready and able to attend.

As a courtesy, automated email and/or text reminders are sent to you in advance of your appointment to remind you, if you have opted in and provided that contact information. However, this is a courtesy service and it is still your responsibility to attend your scheduled appointment in the event that the automated reminders are unsuccessful. 

If you were redeeming a gift certificate to pay for the appointment, it will be considered used and no longer valid. A gift card number at the time of booking or a credit card on file is required for patients paying with gift certificates.

Please note that if you arrive late to your appointment, your appointment will end at the originally scheduled time and the original scheduled fee will still apply. Out of respect and consideration to your massage therapist and other patients, please plan accordingly and be on time.

We appreciate your understanding and cooperation with these policies, which are in place to support a respectful and reliable therapeutic environment.

Thank you for your understanding and cooperation.