When you book an appointment, that time is set aside for you - and only you. Appointments are never double booked and we do our best to be ready for you when you arrive. To help keep this promise to you, we ask that you arrive on time for your appointment. Our therapists see multiple clients in a day, and their schedules rarely allow them to work beyond the predetermined end time for a given treatment. If you are late for your appointment, your treatment will end at the originally booked time, and the cost of the treatment will not change.