What to expect from your massage therapist and your next massage appointment

In order to schedule an appointment, it is mandatory to complete the COVID-19 screening. This will be emailed to you as a COVID-19 Screening Intake Form. Please complete this as soon as you receive the email.

*If you schedule your next appointment at the end of your massage, while you’re still in the clinic, the COVID-19 screening will be emailed to you about a week prior to your next appointment. Please complete the emailed COVID-19 Screening Intake Form as soon as you receive it. This must be fully completed prior to every massage treatment. If it is not completed at a minimum of 24 hours prior to the appointment, you will be contacted to reschedule the appointment for a later date. No exceptions. No exceptions.

Please cancel your appointment and stay home if you have COVID-19 symptoms or are feeling unwell.

Please be on time. If you arrive early, wait in your car until your appointment time. This allows us to limit congestion in the waiting room.

It is recommended that you use your own washroom at home prior to the appointment (although, washrooms are still available for use if required) and leave all personal belongings in your car (coat, bags, water bottles, etc), only bring into the clinic what is necessary.

Please come into the clinic alone, without family members or children (exception: if you need assistive help or are accompanying a minor). Upon arrival to the clinic, it is mandatory that you wear a facemask for the entire duration of time in the clinic, including treatment (please bring your own cloth or disposable mask to treatment with you. If you do not bring one, one will be provided for you). You must also wash your hands or use hand sanitizer upon entering.

I will be enforcing a very strict start and stop time policy. This allows adequate time for cleaning and sanitizing before the next appointment and minimizes patient cross-over and congestion in the waiting area. If you are late for your appointment, the treatment will still end at the scheduled time and the full treatment fee will be charged. 

The treatment room will look a little different. To adhere to all guidelines and regulations, anything unnecessary has been removed. I will also be using a second, coloured, sheet instead of a blanket on top. Blankets will be available upon request and will be laundered after every use. Unfortunately for the time being, I will not be using my heated table cover or heating pad.

Before the treatment can begin, I will be conducting another COVID-19 screening questionnaire to clear you for treatment. If you are not cleared for treatment, your appointment will be cancelled and you will be instructed to self-isolate, complete the online self-assessment tool and call your primary care provider or Telehealth Ontario at 1-866-797-0000.

All receipts will now be emailed. You will be required to wash your hands or use hand sanitizer before leaving the clinic.